If the customer has made a mistake on their order or has changed their mind about the product, they can still submit a refund request. Once the item has been received and reviewed, if the request is approved the shipping costs will be refunded along with the product.
If this situation arises, the customer will be provided a shipping label and bill.
Customers can be asked at any time to send their items back before a request is finally approved or denied. Once a request has been reviewed, the customer will be notified via email whether the request has been approved or denied. Items must also be unused and in the same condition in which they were delivered.īefore a refund request can be reviewed the customer must submit a photograph of the item with a copy of the order receipt. In order to be eligible for a refund or exchange your item must be in its original packaging, if not customers must provide their own shipping-appropriate packaging at their expense. After 30 days products are no longer eligible for refund or exchange. Our Return policy lasts for a maximum of 30 days.
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